Guarantee System & Performance Results

Finding a safe, reliable contractor to carry out home improvements on your properties has never been easier. The Consumer Protection Association delivers peace of mind.

When having home improvement works carried out on your property, it is essential to make sure an insurance policy is in place and given to you, by way of business, as part of the overall sale to protect you from unforeseeable circumstances.

This is the best form of protection. However, there are many companies that only ‘offer’ this service and do not give it, leaving many homeowners believing they are covered when they are not.

An Insurance Backed Guarantee (IBG) is valuable protection in the unlikely event of the Consumer Protection Association member ceasing to trade due to liquidation or bankruptcy. The guarantee given by the CPA installing company is valid the whole time they are trading and so any defects should be corrected by them.

If, due to the liquidation, receivership, administration or winding up of the business due to bankruptcy, state retirement or death of the principal(s), the company no longer exists, faults appearing after they cease to trade will be covered by the IBG. Depending on the work undertaken the IBG is available for a period up to 10 years and is backed by an authorised insurer.

24 Roofing & Building Annual Survey Report 2009	24 Roofing & Building Annual Survey Report 2009

Survey Analysis

The CPA believe it is vital to evaluate both the professionalism and quality of a member company's work and an effective means of establishing this is to ask past customers what they thought of the company.

The above charts are made up from the scores each customer awarded 24 Roofing & Building in respect of their overall performance. This scoring is supplied by the customer when they apply for their Insurance Backed Guarantee once their home improvement contract has been completed.

24 Roofing & Building's  2009 Annual Survey Report was carried out by the Consumer Protection Association. This report was produced by the CPA in order to assist the company in maintaining, and where possible improving, standards of quality and service.